Our Lead Replacement Policy

If you are not satisfied with the quality of the exclusive mortgage leads that you purchased from us, You just need to email our customer Service Department Department at customerservice@lenderdesire.com to place your claim and state the reason for returning the mortgage lead you bought from us. If the mortgage lead is found to be invalid due to certain reasons, we will be glad to exchange for fresh leads or refund your money. 

A Mortgage Lead that we sent you can be replaced if it meets the following conditions stated below:

  • Borrower does not own the property.
  • If the lead has wrong or lacks contact information.
  • If the Borrower does not reside in the state he mentioned in the application form.
  • If it is a duplicate lead.


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